Growing up a Canadian, I quickly learned the value my country places on being “polite.” I would hear it constantly when I traveled, “you’re a Canadian? I love Canadians! You are all so nice.”

De-escalation has been on the rise significantly in workplaces in the last few years. When you hear the word de-escalation…

Nothing lets conflict marinate better than being stuck in the car with someone for a long drive. For most of us…